Subscriptions, connections & routes

No email address is required. Create an account with a username and password. After setting your credentials, save them in a password manager and make sure you can sign in to the user panel before choosing a plan or downloading a client. Never post your login credentials together with your subscription link in a public forum, and don't reuse the same password across services. Since account creation doesn't require an email address, don't assume you can recover your account by email. If you can't sign in, check your keyboard layout, capitalization and saved username, then use the help options actually shown on the login page. When contacting support, provide only the account details needed to identify the issue; never send your password.

There is no device limit on simultaneous connections, so switching devices alone doesn't require a new plan. Windows, macOS, iOS, Android and Linux are supported. On your new device, open the user panel, download the client for your platform, sign in, then get and import your subscription. When multiple devices use the same account, keep an eye on the remaining data; unlimited devices does not mean unlimited data. After switching devices, check the system proxy, app permissions and split-tunneling mode too. These settings are usually stored locally and won't be copied just by importing a subscription. When you stop using an old device, remove any saved subscription and account credentials so they can't be accessed later.

Sign in to get your subscription. In the user panel, open Account Overview and find your subscription details. Add them to the client's subscription manager using a supported import method, then check that the region list appears correctly. To sync routes later, find the imported subscription in the client and choose Update Subscription or Refresh Configuration instead of repeatedly creating configurations with the same name. After updating, make sure the updated configuration is active before selecting a route. Updating a subscription doesn't renew your plan or restore data you've already used. If the update fails, check your account status and local network first, then follow the Connection & Troubleshooting steps. Don't post your full subscription URL publicly.

Treat your subscription link like an access credential: anyone who has it may be able to import the route configuration associated with your account. If the link is posted publicly, remove the post first, then check the subscription manager in your user panel for a reset option. If one is available, reset the link and re-import it on the devices you still use. If there is no reset option, open a support ticket and explain where the link was exposed and what impact you've noticed. Don't assume that changing your login password automatically invalidates an old subscription link; account passwords and subscription credentials may be managed separately. When cleaning up an old client, also remove local subscriptions, exported configuration files and screenshots containing the link to prevent it from spreading again.

First pause the proxy and check that your local network can access regular websites. On hotel or public Wi-Fi, complete any network sign-in first. Then check that your system clock is correct, your plan is active, you have data remaining and the client is using the right subscription configuration. Once these checks are done, update the subscription and try a route in another region, testing the same website again. If the issue occurs only on your current network, compare results on another available network to help distinguish a local access problem from a route issue. Don't run multiple proxies or network tunnel tools at the same time, as they can conflict. If you still can't connect, note the exact error and when it occurred, then submit a support ticket.

A connected status usually means the client has established a connection; it doesn't mean every website request has succeeded. Test a local website and the international site you're trying to reach separately to see whether nothing loads or only the target service is affected. Then check whether the system proxy is active, whether the app uses it, and whether a split-tunneling rule is sending the target domain through a direct connection. If the domain won't resolve, check whether another tool or manual setting has overridden the client's DNS configuration. Restore the client's recommended settings and test again. Browser cache or old connections can also cause problems; close and reopen the affected pages. Don't change the route, DNS and rules all at once. Check each one separately to identify which setting affects access.

Apps can use different network methods, so a working browser doesn't mean other apps are using the system proxy. Check whether app-based split tunneling is enabled, whether the target app is excluded, and whether a rule is sending the domains it needs through a direct connection. Some apps need the client's virtual network adapter or system VPN mode to route traffic. Follow your platform's setup guide and enable the required permissions instead of stacking other proxy tools on top. After changing settings, fully quit and reopen the app so it doesn't reuse an old connection. If it still fails, note the app name, operating system, mode and exact error. The service's own account, region or permission requirements should be checked separately from network connectivity.

If a subscription update fails, check your account status, network connection and whether the link is complete. Make sure copying didn't add spaces or omit the end of the link. If the link has been reset, import the new one rather than trying to update the old address. If the mobile client disconnects in the background, check battery optimization, background activity and VPN permissions. Make sure the system hasn't suspended the client, and check that another network tool isn't taking over the connection. When submitting a ticket, include your operating system, client name, time of the issue, route region, steps taken and exact error. Say whether the problem still occurs after switching networks. Before sharing screenshots or logs, hide your password, full subscription link and sensitive payment details; include only what relates to the issue.

Coverage includes 90+ countries and 250+ routes. The region determines the exit location, but your experience also depends on your local carrier, access network, route type, target website and time of day—not just geographic distance. For everyday browsing, start with an available region that offers a shorter network path. If a service has regional requirements, check its supported regions first and choose the appropriate exit. The route names and details shown in the client are a better guide to your current options than static descriptions. To compare routes, use the same device, network and target page to minimize other variables. Poor performance on one route doesn't mean the entire region or all its routes are unavailable.

First check whether your local network is the bottleneck. Pause large downloads, system updates and cloud syncing on other devices, check your Wi-Fi signal, and use a more stable connection if available. Then select another available route in the client and test the same service again. If the service lets you adjust video quality, temporarily lower it to distinguish limited bandwidth from connection drops. Peak-time performance depends on access-network congestion, cross-border routes and the target service. More plan data doesn't change the network path, so upgrading shouldn't be your first troubleshooting step. If the problem happens at a particular time, note when it occurs, the route type and the results of switching routes; this will help support investigate your ticket.

These terms describe different ways of organizing a network path; they don't guarantee the outcome of every connection. An IEPL dedicated line uses a dedicated transport path, a relay route forwards traffic through an access node, and a direct route uses a more direct connection. Check the current route details in the client for the options available to you. Start by identifying what you need, then check whether the target service loads, whether long-lived connections are stable and whether switching routes helps. A route name doesn't mean a region will be faster in every network environment, and the latency shown in the client isn't the same as download speed. Network conditions can change, so a route that worked well before may need to be changed. Keeping a few usable backup regions is often easier than repeatedly adjusting low-level settings.

Not necessarily. A service may check your exit region, account region, sign-in status and its own access rules; network connectivity is just one factor. Check which regions the service currently supports, choose the corresponding exit and make sure the relevant domains are actually routed through the proxy. Then reopen the app or browser page and see whether the message changes. Keep the exit region consistent while troubleshooting so repeated region switches don't cloud the results. If other websites work but the service still reports an account or permissions issue, follow that service's rules. VPNYunsu's quantum-encryption messaging does not grant access to a third-party platform and should not be taken as a promise of continuous access to every service, region or piece of content.

Monthly plans: ¥9.9/month for 60GB · ¥18/month for 250GB · ¥28/month for 500GB. Data resets monthly on the date your plan starts. If you upgrade mid-cycle, the price difference is prorated for the remaining days. Before choosing a plan, consider how you actually use it: browsing and documents, video streaming and file syncing consume different amounts of data, so device count alone isn't a reliable guide. When multiple devices share an account, use the usage and remaining-data figures shown in the user panel. Before upgrading, check the plan and remaining time on the order confirmation page; an upgrade doesn't necessarily just add data. If the bill or activation status doesn't match your expectations, keep the order details and check with support instead of creating the same order again.

Data packs: ¥158/300GB · ¥358/1000GB · ¥658/3000GB. They remain valid indefinitely until used up. Monthly plan data resets each month on the plan's start date; data packs draw down from the purchased allowance and don't refill with the same amount each month. If your usage varies, compare your actual consumption with each billing model before choosing. There's no need to force different billing models into an equivalent monthly price. Indefinite validity refers to how long a data pack remains available; it doesn't mean usage is unlimited. If you already have a plan and want to know how a switch will take effect, check the order confirmation in the user panel or open a support ticket. Don't assume data can be added together or carried over between plans.

Alipay, WeChat Pay and USDT are supported. After choosing a plan, check the payment method, plan and amount on the Orders and Checkout page in the user panel, then follow the instructions shown there. Use the payment details for your current order, not payment information forwarded in a discussion forum. After paying, return to the panel and check the order status and plan on your account. A payment app's confirmation alone doesn't prove the service has been activated. If you've been charged but the order status hasn't updated, keep the payment receipt and make sure you're signed in to the account used to create the order. Then submit the order details and explain the issue in a support ticket. Don't pay again while the same order is being checked. Hide any personal information on the receipt that isn't needed for verification.

60-day, no-questions-asked refunds. To request one, sign in to the user panel, open a support ticket explaining your request and provide the order details needed for verification. Read the refund section of the Terms of Service for eligibility and process details. If your request is related to a connection issue, you can include the troubleshooting steps you've tried to help support understand the situation. You don't need to share your account password or full subscription link publicly. Add any follow-up information and check for replies in the same ticket rather than spreading the conversation across duplicate requests. Use the ticket replies and user panel for updates on your refund, order status and account changes. Don't infer processing time from general experience with a payment provider or promise an additional timeframe.